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Returns & Refunds
Clear information for when something is not right.
Item descriptions
Please review the listing details, size, condition, photos and video before bidding. Pre-loved clothing may show normal signs of previous use where described.
Requesting a return
If you need to contact us about an order, keep the stock number shown against the item in your order so we can identify it quickly.
Refunds
Approved refunds are returned using the original payment method once the return has been reviewed.
Your legal rights
Nothing on this page limits any statutory consumer rights that apply to your purchase.