Help & FAQs

Auctions can run from 5 minutes up to 24 hours. Each listing shows a live countdown so you can see exactly when bidding closes.

No. The ending time is fixed. Bids placed near the end never add extra time. The highest valid bid received before zero wins.

Choose the next available bid amount on the item card. Your bid is recorded immediately and the current price updates for everyone.

If notifications are enabled, we can send an in-app and push alert so you can return to the item and bid again while it is still live.

You will see a congratulations message and the item moves into your Won and My Purchases areas.

Unsold items can be automatically relisted with a fresh auction timer.

Your first win establishes the initial Evri postage charge. The current base charge is £4.79 for a combined parcel up to 2kg.

No. Further wins are consolidated into the same shipment. You only pay more postage if the estimated combined packed weight moves into a higher band.

Up to 2kg is £4.79, 2–5kg is £6.59, 5–10kg is £6.68 and 10–15kg is £10.28.

If your first win is a £12 dress, the order includes £4.79 postage. If you then win a £9 T-shirt and the parcel remains under 2kg, only the £9 item price is added.

For now we deliver to supported UK addresses only. Jersey, Guernsey and the Isle of Man are not currently supported.

The live system is designed so payment is taken immediately after each successful auction win.

Later wins only add any increase needed to move your combined parcel into the next postage band. You are not charged the base postage again.

The order can be marked Payment Required and bidding may be temporarily restricted until the payment issue is resolved.

On staging or during testing, payment collection may be disabled so bidding and fulfilment can be tested safely.

Please review the listing title, size, condition, photos and short video. Pre-loved clothing may show normal signs of previous use where described.

Each garment has a simple stock number. Keep that number when contacting us because it lets us find the exact auction and order quickly.

Approved refunds are returned using the original payment method once the return has been reviewed.

Yes. Nothing in these auction rules removes statutory consumer rights that apply under UK law.

Only bid when you intend to buy. A winning bid creates an order for that item at the final winning price.

Yes. Auction timers do not extend when a late bid is placed. The highest valid bid received before the timer ends wins.

Buyers must keep their recipient's name and UK delivery address accurate before bidding.

Items are pre-loved unless the listing says otherwise. Review the condition, size, photos, video and description before bidding.

Accounts may be restricted for misuse, repeated failure to complete orders, abusive behaviour or attempts to interfere with auctions.

No. These rules do not remove statutory consumer rights that apply under UK law.

We use your name, email and delivery address to operate your account, fulfil orders and provide customer support.

Bids, wins and order activity are retained so auction history and fulfilment records remain accurate.

If you opt in, the app stores a browser push subscription so it can send auction and order alerts. You can disable them from My Account or your device settings.

Your recipient's name and address appear only where needed for fulfilment, such as seller order screens, packing lists and shipping labels.

Seller functions are restricted by account role, and important fulfilment actions are recorded in the order activity history.

You can update your account and notification preferences in My Account. Contact the site operator for privacy requests relating to stored account information.